Welcome to FragilePAK
Please make your selection using the above navigation
Quick Easy Guide for claims filing
Enter in your FragilePAK shipment reference number (Pro #) (example: 555U757666)
Enter Customer Reference Number (if applicable)
Click on drop down box and select Claim type.
Click on the Ship/BOL Date box- select date
Click on the Delivery Date box- select date
Click on “Edit” (under the Shippers box), “Enter” all information in the fields (Name, Email, Address etc.) Once information is entered click on the SAVE button.
Click on “Edit “under the Consignee box. Enter all information in the fields (Name, Email, Address etc.) Once information is entered click on the SAVE button.
Under Products, “Click” on Add Product. Enter in all information (Part #, Part Description, Cost Etc.) “Click” “Save” if all entries have been entered. If more items need to be entered “Click” on the “Save and Add New”.
Enter Total Weight of Claim.
Under Documents: “Click” on “Add Documents”. A required document to file a claim is the invoice supporting the cost of the merchandise being claimed. If you do not provide this document, you cannot submit a claim with FragilePAK. Enter in information and attach documents and “Save” or option two is to drag documents into “Drop Documents here” box. Please add any pictures supporting damage here too.
Enter in Summary of Claim.
Enter Location of Shipment (if known)
Enter Claim Contacts (This information Must be entered)
“Click” Review and Submit Claim
Please select service level
|Last Mile Charge||-|
Search for a specific data point or export the report to a CSV file.
Any filter applied in the Search bar will be applied to the CSV file, except sorting. This report returns a list of open orders and their current status. We will be releasing more reports overtime.
Pull invoices for the past 30 days or search by date range.
See all delivered orders in a date range.
Export to csv will not apply any sorting done from the table.
Delivery Exception Report
See all orders with a delivery exception in a date range.
Date range can be any time in the past until today's date. Date range is also limited to a 6 month window from the starting date.
Open Pickup Report
See all open pickup orders in a date range.
Option 1: Search for order by entered date range.
Alternatively you can lookup an order by Sales Order, PO Number, or Tracking
Search for multiple orders by separating each with a comma EX: 123U456, 123U789 (Limited to 50 Orders)
Search orders by partial Sales Order, PO Number, or Tracking Number.
Search orders by a person's name.
SPN Order Search
You may search by: Customer# (PartnerID), PRO, JobControlNumber, Reference1, or Reference2.
Search first, top 50 results will appear below.
|Customer#||PRO#||JobControl#||JobType||Reference1||Reference2||Pick Name||Pick City||Drop Name||Drop City|