Quick Easy Guide for claims filing

Step One:

Enter in your FragilePAK shipment reference number (Pro #) (example: 555U757666)

Step Two:

Enter Customer Reference Number (if applicable)

Step Three:

Click on drop down box and select Claim type.

Step Four:

Click on the Ship/BOL Date box- select date

Step Five:

Click on the Delivery Date box- select date

Step Six:

Click on “Edit” (under the Shippers box), “Enter” all information in the fields (Name, Email, Address etc.) Once information is entered click on the SAVE button.

Step Seven:

Click on “Edit “under the Consignee box. Enter all information in the fields (Name, Email, Address etc.) Once information is entered click on the SAVE button.

Step Eight:

Under Products, “Click” on Add Product. Enter in all information (Part #, Part Description, Cost Etc.) “Click” “Save” if all entries have been entered. If more items need to be entered “Click” on the “Save and Add New”.

Step Nine:

Enter Total Weight of Claim.

Step Ten:

Under Documents: “Click” on “Add Documents”. A required document to file a claim is the invoice supporting the cost of the merchandise being claimed. If you do not provide this document, you cannot submit a claim with FragilePAK. Enter in information and attach documents and “Save” or option two is to drag documents into “Drop Documents here” box. Please add any pictures supporting damage here too.

Step Eleven:

Enter in Summary of Claim.

Step Twelve:

Enter Location of Shipment (if known)

Step Thirteen:

Enter Claim Contacts (This information Must be entered)

Step Fourteen:

“Click” Review and Submit Claim

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