Welcome to FragilePAK
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Catamaran
Quick Easy Guide for claims filing
Step One:
Enter in your FragilePAK shipment reference number (Pro #) (example: 555U757666)
Step Two:
Enter Customer Reference Number (if applicable)
Step Three:
Click on drop down box and select Claim type.
Step Four:
Click on the Ship/BOL Date box- select date
Step Five:
Click on the Delivery Date box- select date
Step Six:
Click on “Edit” (under the Shippers box), “Enter” all information in the fields (Name, Email, Address etc.) Once information is entered click on the SAVE button.
Step Seven:
Click on “Edit “under the Consignee box. Enter all information in the fields (Name, Email, Address etc.) Once information is entered click on the SAVE button.
Step Eight:
Under Products, “Click” on Add Product. Enter in all information (Part #, Part Description, Cost Etc.) “Click” “Save” if all entries have been entered. If more items need to be entered “Click” on the “Save and Add New”.
Step Nine:
Enter Total Weight of Claim.
Step Ten:
Under Documents: “Click” on “Add Documents”. A required document to file a claim is the invoice supporting the cost of the merchandise being claimed. If you do not provide this document, you cannot submit a claim with FragilePAK. Enter in information and attach documents and “Save” or option two is to drag documents into “Drop Documents here” box. Please add any pictures supporting damage here too.
Step Eleven:
Enter in Summary of Claim.
Step Twelve:
Enter Location of Shipment (if known)
Step Thirteen:
Enter Claim Contacts (This information Must be entered)
Step Fourteen:
“Click” Review and Submit Claim
Quick Quote
Please select service level
Service | Price |
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Transportation Charge | - |
Last Mile Charge | - |
Beyond Charge | - |
Fuel Surcharge | - |
Insurance | - |
Total Charges | - |
Tracking Report
Search for a specific data point or export the report to a CSV file.
Any filter applied in the Search bar will be applied to the CSV file, except sorting. This report returns a list of open orders and their current status. We will be releasing more reports overtime.
Invoice Report
Pull invoices for the past 30 days or search by date range.
Delivered Report
See all delivered orders in a date range.
Export to csv will not apply any sorting done from the table.
Delivery Exception Report
See all orders with a delivery exception in a date range.
Date range can be any time in the past until today's date. Date range is also limited to a 6 month window from the starting date.
Open Pickup Report
See all open pickup orders in a date range.
Order Lookup
Option 1: Search for order by entered date range.
Option 2:
Alternatively you can lookup an order by Sales Order, PO Number, or Tracking
Number explicitly.
Search for multiple orders by separating each with a comma EX: 123U456, 123U789 (Limited to 50 Orders)
Option 3:
Search orders by partial Sales Order, PO Number, or Tracking Number.
Option 4:
Search orders by a person's name.
What is the best phone number to call on the day of the delivery?
Ask the consignee for their email address so that we can email them with the specific delivery times the day before their delivery and so that we can send them reminders about the delivery appointment.
What is the consignee's closest cross street?
Ask the consignee if they live in an apartment complex or a gated community.
Is there a gate or an access code needed to access the delivery location?
Will the delivery team need to carry your items up steps or stairs?
Are there any low hanging branches, narrow access roads or any other features that will affect the ability of a truck that is 13 ft. tall to complete the delivery to the consignee's home?
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SPN Order Search
Order Search
You may search by: Customer# (PartnerID), PRO, JobControlNumber, Reference1, or Reference2.
Results:
Search first, top 50 results will appear below.
Customer# | PRO# | JobControl# | JobType | Reference1 | Reference2 | Pick Name | Pick City | Drop Name | Drop City |
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